Most frequently asked questions:
Q. Do you offer discounts on bulk buy?
A. Yes, we do, contact our technical team to discuss your requirements.
Q. What warranty do you offer on your range?
A. We offer a five year warranty on IP20 LED strip & three year warranty on IP55 & IP67 LED strip.
Q. Where can you cut LED strip?
A. The cut points on the strip are clearly visible by scissor marks. Each variant of LED strip has its own cut point. The strip can be cut along this point with a pair scissors.
Q. What lengths do LED strips come in?
A. Our LED strip is priced by the metre so for example if you need 900mm - this will be sent as 1 metre uncut unless otherwise stated. If you purchase 5 metres, this will be sent as one continuous length of 5 metres. If you need the strip cut and soldered, you can leave your instructions in the box at check out or speak with our technical sales team.
Q. I have lots of short runs I want illuminate with LED strip, which strip is best to use?
A. We have a large range of LED strip, each with a different lumen output (brightness level) speak to technical for advice on which variant is best for your application.
Q. I have long run lengths of up to 20 metres that I want to illuminate, which strip is best to use?
A. We would recommend Leading24-pro, this variant is IC integrated, allowing for longer run lengths with no interruption to the strip, powered from one end.
Q. Do you cut LED strip to measure?
A. Yes, we offer a bespoke, made to measure service, with soldered cable tails. All we need from you are the measurements. For larger installations, a small sketch of the area is useful but not compulsory.
Q. Can LED strip be soldered?
A. Yes, we recommend a soldered cable tail for a secure connection. Read more here here >
Q. There are bends in my application, can LED strip bend around corners?
A. LED strip doesn't bend (this could cause damage to the diodes) however we can solder link cables onto the LED strip, allowing for corners and bends.
Q. What colour LED strips do you supply?
A. We supply warm white (3000k) natural white (4000k) cool white (6000k), RGBW colour changing with red, green, blue & white and Dual white LED strip (warm to cool).
Q. Do you supply waterproof LED strip?
A. Yes, we supply IP67 LED strip for outdoor use & IP55 splash-proof LED strip.
Q. What is the difference between 12v and 24v LED strip?
A. Read more here on the fundamental differences >
Q. Are your smart controllers easy to use?
A. Yes, instructions are included within the package however we can pre-programme these for you if needed or you can telephone our technical team should you require assistance during installation.
Q. What is the lead time on made to measure LED strip?
A. 1 to 3 business day delivery time.
Q. Can I ask my electrician contact you during installation?
A. Yes, we we have a highly skilled technical team available 8am to 8pm, Monday to Friday & 10:00am - 2:00pm Saturday, to answer any questions with regards to your application.
For any further questions please contact our team - We are ready to help.
Telephone: 02476 262 328
email: sales@leadingled.co.uk